Privacy Policy

Jansen Flooring ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 2020 and other applicable New Zealand privacy laws.

By using our website or services, you consent to the collection and use of your information as described in this policy.

Personal Information

We may collect the following personal information:

• Name and contact details (phone, email, address)
• Project details and property information
• Communication preferences
• Payment and billing information
• Photos and measurements of your property (with consent)

Technical Information

• IP address and browser information
• Website usage data and analytics
• Device information and preferences
• Cookies and similar tracking technologies

We collect information through:

• Contact forms on our website
• Phone calls and email communications
• In-person consultations and site visits
• Project quotation and booking processes
• Website analytics and user interactions
• Third-party services (Resend email service)

We use your personal information to:

• Provide flooring consultation and installation services
• Respond to inquiries and provide quotations
• Schedule appointments and manage projects
• Process payments and maintain customer records
• Send project updates and service communications
• Improve our website and services
• Comply with legal and regulatory requirements
• Provide warranty and after-sales support

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To trusted service providers (e.g., payment processors, email services)
• To suppliers for product ordering and delivery
• When required by law or legal process
• To protect our rights, property, or safety

Third-Party Services

We use the following third-party services that may process your data:

• Resend: Email delivery service for form submissions and communications
• Web Hosting: Secure hosting of our website and data
• Google reCAPTCHA: Anti-spam protection on our contact forms (see below for details)

Google reCAPTCHA

We use Google reCAPTCHA on our contact forms to protect against spam and automated abuse. reCAPTCHA analyzes user interactions to distinguish between humans and bots.

When you use our contact forms, reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. This information is used to verify that you are a human user and not an automated bot.

For more information about Google reCAPTCHA and data collection:

• Google Privacy Policy: https://policies.google.com/privacy
• Google Terms of Service: https://policies.google.com/terms
• reCAPTCHA Information: https://www.google.com/recaptcha/about/

By submitting a contact form on our website, you consent to Google's collection and use of data as described in their Privacy Policy and Terms of Service.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on privacy and security practices

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer records: 7 years for tax and warranty purposes
• Project photos: Duration of warranty period
• Marketing communications: Until you opt out
• Website analytics: 26 months maximum

Under the Privacy Act 2020, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the details provided below.

Our website uses cookies to improve user experience and analyze website traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the revised policy.

If you have concerns about our privacy practices, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner: